Employment at CoreTrac, Inc.

CoreTrac, Inc., an Equal Opportunity Employer, in Austin, Texas, provides simple & affordable Customer Relationship Management (CRM) & Sales Force Automation (SFA) solutions for community financial institutions. Our software, known as ResourceOne, delivers the power to track leads and referrals; manage contacts; set goals and measure performance; track incentive programs; manage pipelines; create reports; and integrate data from multiple vital banking systems for a complete picture of client and prospect relationships.
 

Data Specialist/Database Support (Austin, TX)  SEND RESUME

CoreTrac, Inc is seeking a technical problem solver (Data Specialist) to work with a Project Manager (PM) to handle 90 day software projects for banks and credit unions. The PM is responsible for the timing and flow of the project, as well as most customer communications. The Data Specialist is responsible for:

• Working through the PM to ensure that the bank understands the data needs of our product; this requires conference calls with PM and customer explaining (and re-explaining) the concepts until the customer understands it; patience is required. Clear communication and friendly customer attitude is required.
• PM ensures that we receive bank/cu data files in a timely fashion. The DS analyzes the data for problems and writes a clear, concise report to the PM of the data problems.
• DS installs the software.
• DS supports the client throughout the client’s relationship with us. This support includes tech support calls and future upgrades.

Required Attributes
Strong problem-solving skills
Strong MS SQL 2000 Enterprise Manager and Query Analyzer skills
Positive and energetic phone skills, excellent listening skills, and strong writing skills are essential
Team Attitude
Ability to remain patient with non-technical customers

Benefits include
• Competitive Salaries
• Commission on billable work (e.g. custom SQL reports; extra training to clients; core conversions)
• Stock Options
• Advancement Opportunities
• Dynamic Growth Environment
• Major medical and dental insurance
• Small company -- Friendly, cooperative work environment

Email resumes to recruiting@coretrac.com

Technical Support Engineer, Level 1 (Austin, TX)   SEND RESUME

We are seeking a technical software support engineer to service ongoing client support needs. The technical support engineer is responsible for:

• Managing and resolving client support issues following deployment of ResourceOne to our client base of banks and credit unions. This includes documenting the issue, troubleshooting, testing and/or performing QA tasks to solve the problem.
• Managing the issue resolution process with level two support in cases where development involvement is necessary. Clear communication skills required.
• The TSE supports the client throughout the client’s relationship with us. This support also includes reiteration of training concepts where necessary, development and maintenance of internal and external documentation, and periodic upgrades to client software instances.
• The TSE also plays a large part in the quarterly QA process of new code release.

Required Attributes

• Strong problem solving skills
• Strong MS SQL 2000 Enterprise Manager and Query Analyzer skills, as well as a good understanding of database design.
• Positive and energetic phone and listening skills.
• Strong writing skills are essential, technical writing ability a plus
• Ability to remain patient with non-technical banking clients.
• Familiarity with Microsoft CRM a plus
• Knowledge of banking practices is helpful

Benefits Include

• Competitive Salaries
• Stock Options
• Advancement Opportunities
• Dynamic Growth Environment
• Major medical and dental insurance
• Small company -- Friendly, cooperative work environment

Email cover letter, resume, and salary requirements to recruiting@coretrac.com. 

Data Specialist/Database Support
Austin, TX

Technical Support Engineer, Level 1
Austin, TX