SilverCloud, Inc. & CoreTrac, Inc. Announce Integrated Technology and Marketing Partnership

14 May, 2013 (15:15) | Press Releases | By: admin

Optimum customer service and CRM solutions combine to provide added functionality for community financial institutions.

AUSTIN, Texas—May 14, 2013—CoreTrac, Inc., provider of multi-channel eRelationship solutions for banks and credit unions, today announced that it has signed an integrated technology and marketing partnership agreement with SilverCloud, Inc., a forerunner in turn-key self-service solutions. SilverCloud’s BreezeTM has empowered institutions with the ability to increase revenue, lower costs, and deliver a consistent message across all of the institution’s channels – investing in the customer experience. They have been recognized over the past five years for providing vastly superior self-service to maximize efficiency at every institution.

Within the terms of the agreement, CoreTrac will offer BreezeTM –powered by SilverCloud. The two systems will provide additional functionality to CoreTrac clients as a powerful way for financial institutions to grow stronger relationships with their customers and provide fast, accurate, and consistent answers to virtually every customer service inquiry.

Dan Martin, President & COO of CoreTrac, stated, “SilverCloud has a pristine reputation for supplying clients with a user-friendly application. We are excited to have this program support our portfolio of ever expanding solutions related to customer relationship management software.”

Scott Cornell, CEO of SilverCloud, Inc., said, “CoreTrac’s banking-specific CRM solution and SilverCloud’s BreezeTM customer service product are a perfect complement to one another to help financial institutions strengthen their renewed investment in the customer experience and build on lasting relationships that will keep them competitive in the communities they serve.”

SilverCloud, Inc. has enabled companies to save time and money since 2005. Through innovative technology, SilverCloud has enhanced the process of answering customer inquiries by allowing customers to serve themselves. This leads to instant results and has proven to increase customer and employee satisfaction. For more information, please visit www.silvercloudinc.com

For more than a decade, CoreTrac has been crafting the finest technology solutions for enterprise-wide, banking-specific CRM+ infrastructure.  CoreTrac’s expanding product offering extends to a full-range of multi-channel eRelationship solutions that enhance financial institutions’ client relationships in a truly intelligent way by providing a complete set of tools that effectively engage clients across every channel—website, email, social media, mobile, and more—to leverage intelligent data to effectively build strong, lasting relationships with every prospect and client.

For more information about CoreTrac, Inc. and our complete solution suite, please visit www.coretrac.com or contact Molly Richardson at 512-236-9120 ext. 263 or mrichardson@coretrac.com.

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