Archive for tag: Banking CRM

Cobol – do banks speak our language?

October 5, 2015

Graham Smith is a director of Certeco By Banking Tech With yet another banking glitch affecting UK customers last month, the answer to the headline question must be an emphatic “no”! And with banking IT  failures happening on a seemingly weekly basis, we perhaps should be examining the language they speak more closely, writes Graham […]

CGI survey on bank consumer preferences: “Accelerate digital transformation to manage ‘financial well-being’ of clients”

October 5, 2015

Stock Market Symbols – GIB (NYSE) & GIB.A (TSX) From MONTRÉAL, Sept. 29, 2015 /PRNewswire/ – CGI (NYSE:  GIB) (TSX: GIB.A) has released the findings of a survey it commissioned of more than 1,400 bank consumers across seven countries to understand current consumer views on the future of banking. While consumers value banks for […]

How a $600 Servicing Error Snowballed into a $16M Jury Verdict

August 25, 2014

By Kate Berry Here is a cautionary tale of how a seemingly minor error can end up costing a financial services company big if left unaddressed. A jury last month awarded $16.2 million in damages to a California homeowner who waged a three-year battle to block a foreclosure by the private-label mortgage servicer PHH Corp. […]

Why we should put a mobile wallet in every pocket

August 1, 2014

By Gautam Jain – Gautam Jain is head of global client access, transaction services at Standard Chartered   The mobile wallet is having a transformative effect on people’s lives in developing countries, bringing safer, faster, easier financial services to the people who need it most, writes Gautam Jain, global head of client access transaction banking […]

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