Archive for tag: Banking Customer Retention

Contactless cards set to reach quarter of a billion next year

November 29, 2013

  Written by Elliott Holley The number of contactless payment cards being used globally next year is set to reach 249 million, according to a new report by Juniper Research. Uptake is expected to grow mainly in early adopter countries such as Australia, Canada, Poland and the UK. In the medium term, Juniper expects the […]

Most Consumers Want P2P Payments from Their Bank, Survey Finds

October 25, 2013

Jonathan Camhi A new survey from Fiserv showed growing use cases and interest among consumers for P2P payments provided by banks. A significant majority of consumers (79%) say they are interested in using a digital P2P payments service provided by their bank, according to a new survey released this week by Fiserv, the provider of […]

Banks: Get Your Customers to Go Digital

October 4, 2013

By Daniela Yu and John H. Fleming – May 14, 2013 It’s a big ongoing discussion among bankers: How to move customers — especially less profitable ones — from more expensive person-to-person service channels to less expensive digital ones. Gallup’s recent nationwide retail banking study shows how customers might react when banks try to implement […]

Keeping up with the vigilante consumer: customer retention, customer service

October 2, 2013

By Patricia Fripp, CSP, CPAE If you increase customer retention just 5% more, your profits will increase 100%. U.S. population growth is projected to be 1.1% in the next twenty years. Disposable income in the US is growing only 2% every year. US businesses will invest more than $1 billion this year on computer technology, just […]

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