Archive for tag: Banking Customer Service

Most Consumers Want P2P Payments from Their Bank, Survey Finds

October 25, 2013

Jonathan Camhi A new survey from Fiserv showed growing use cases and interest among consumers for P2P payments provided by banks. A significant majority of consumers (79%) say they are interested in using a digital P2P payments service provided by their bank, according to a new survey released this week by Fiserv, the provider of […]

Keeping up with the vigilante consumer: customer retention, customer service

October 2, 2013

By Patricia Fripp, CSP, CPAE If you increase customer retention just 5% more, your profits will increase 100%. U.S. population growth is projected to be 1.1% in the next twenty years. Disposable income in the US is growing only 2% every year. US businesses will invest more than $1 billion this year on computer technology, just […]

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