Archive for tag: Banking Leadership

Bank Clients Want Social Media Account Access

June 5, 2014

By Tom GroenfeldtTom Groenfeldt The decline in customer experience in banking is reaching an inflection point, said Bill Sullivan, head of global financial services market intelligence at Capgemini . The consultancy has just released its 2014 World Retail Banking Report. Over the last five to 10 years banks have done enough to keep customers satisfied, […]

What Makes a Banking Leader

May 28, 2014

By Alan J. Kaplan The banking industry today is operating in an environment that few could have anticipated, yet requires an increasingly complex mix of banking skills, leadership capabilities and interpersonal qualities in its leaders. Having spent time recently speaking with hundreds of bank CEOs, board members and senior executives, the requirements for success as […]

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