Archive for tag: Banks and Social Media

Bank Clients Want Social Media Account Access

June 5, 2014

By Tom GroenfeldtTom Groenfeldt The decline in customer experience in banking is reaching an inflection point, said Bill Sullivan, head of global financial services market intelligence at Capgemini . The consultancy has just released its 2014 World Retail Banking Report. Over the last five to 10 years banks have done enough to keep customers satisfied, […]

Social Collaboration for Innovation

December 20, 2013

To spur their efforts at innovation, winners of the BAI-Finacle Global Banking Innovation Awards 2013 are learning to collaborate more within their own organizations. By Kenneth Cline What does innovation mean in today’s linked-in world? For Benjami Puigdevall, head of electronic channels at Barcelona-based CaixaBank, it means accommodating yourself to a more collaborative, sharing environment. […]

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