Archive for tag: Call Center

Digital Banking Investments Continue to Trail Behind Consumer Usage

June 15, 2014

By Stephen Bohanon, Alkami Technology Some key considerations for banks pursuing an omnichannel strategy. According to a 2014 Pew Research report, 69 million consumers bank online. In addition, 15 million of those consumers – and rising – use their mobile devices to log into their accounts, check balances, view history, transfer money, view check images […]

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