Archive for tag: Customer Loyalty

30 Year Fixed-Rate Mortgage Hits Low for the Year

May 14, 2014

Article from www.freddiemac.com May 8 – Freddie Mac released the results of its Primary Mortgage Market Survey, showing average fixed mortgage rates moving down further and following the decline in Treasury yields as the economic growth for the first quarter came in well below market expectations. At 4.21 percent, the 30-year fixed-rate mortgage is at […]

When Was the Last Time You Really Listened to Your Customers?

May 12, 2014

By: Niket Patankar E-commerce pioneers like Amazon and Zappos have trained customers to expect all of their providers, including their banks, to wow them at every point of contact. Channel usage, whether you are talking about branch, mobile or online banking, is one of the hottest and most debated topics in the banking community. Is […]

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