Archive for tag: Customer Retention

Why bank branches are here to stay

November 3, 2014

Written by Banking Tech With digital solutions gaining popularity every day, McKinsey has suggested that once a credible digital-banking proposition exists, customer adoption will be swift and digital laggards will be left behind. There is a powerful economic argument here, with the research estimating that banks can remove 20-25% of their costs by leveraging this […]

Avoiding the Community Bank Service Gap

July 22, 2014

By Bob Gibson Community banks have long differentiated themselves by personalized, local service. But what happens when the level of service community banks provide to customers isn’t matched by the service level received from vendors? If core, customer-facing technology — such as ATMs or self-service kiosks — isn’t backed by the same local, personalized service […]

Top Ten Predictions for Customer Communications Management

June 27, 2014

By Scott Draeger, GMC Software Technology Ten trends to watch out for in customer communications management software as customer expectations continue to evolve. Customer Communications Management (CCM) is a vital component of any business. Last November, we saw the first Gartner Magic Quadrant for CCM, highlighting just how significant this software market has become. In […]

Mobile Banking Isn’t Only For the Young

May 9, 2014

By Kim Cromer There’s no doubt the under-34 crowd is leading the charge toward mobile banking. Yet older consumers are increasingly turning to their smartphones and tablets to meet their banking needs, representing a big opportunity for credit unions. While older consumers still account for a smaller chunk of the market — approximately 27% of […]

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