Archive for tag: Customer Service

Even in Digital Economy, Cash Has Staying Power

May 26, 2014

By Kevin Wack   Cash and checks often get lumped together as relics of the pre-digital era. At a time when a 21-year-old can raise $30 million to build a mobile payments app, it’s hard to envision a bright future for any paper-based payment method.   But new research from the nation’s Federal Reserve banks […]

30 Year Fixed-Rate Mortgage Hits Low for the Year

May 14, 2014

Article from May 8 – Freddie Mac released the results of its Primary Mortgage Market Survey, showing average fixed mortgage rates moving down further and following the decline in Treasury yields as the economic growth for the first quarter came in well below market expectations. At 4.21 percent, the 30-year fixed-rate mortgage is at […]

When Was the Last Time You Really Listened to Your Customers?

May 12, 2014

By: Niket Patankar E-commerce pioneers like Amazon and Zappos have trained customers to expect all of their providers, including their banks, to wow them at every point of contact. Channel usage, whether you are talking about branch, mobile or online banking, is one of the hottest and most debated topics in the banking community. Is […]

Tapping Big Data Analytics to Acquire, Engage and Retain Customers

April 16, 2014

By Karen Hsu, Datameer According to a recent McKinsey Global Institute Report, marketing and sales consume about 15 percent of costs for bank and insurance customers. Recognizing that acquiring each new customer can cost hundreds of dollars, the most competitive financial services providers are turning to big data analytics to drive their customer acquisition, engagement […]

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