Archive for tag: Customer Service Banks

Why we should put a mobile wallet in every pocket

August 1, 2014

By Gautam Jain – Gautam Jain is head of global client access, transaction services at Standard Chartered   The mobile wallet is having a transformative effect on people’s lives in developing countries, bringing safer, faster, easier financial services to the people who need it most, writes Gautam Jain, global head of client access transaction banking […]

Q&A: BankMobile’s Luvleen Sidhu On Connecting With Gen Y Customers

August 1, 2014

By Jonathan Camhi Luvleen Sidhu, chief strategy officer of BankMobile, a division of Customers Bank with a mobile banking platform targeted at millennials, talks about some keys to attracting Gen Y consumers. Research has shown that banks struggle to appeal to millennials, who often view alternative financial services providers like PayPal favorably. Earlier this year […]

Why Banks Succeed

July 7, 2014

Yes, leadership is key to a bank’s success, but so is the internal culture and methodology for handling day-to-day issues in a consistent manner.   By Charles Wendel   What day-to-day actions make for a successful bank? We all define success differently, but in my view it requires a bank to satisfy all its stakeholders, […]

Three Types of Disruptors Banks Need to Watch

May 21, 2014

By Mary Wisniewski BBVA Compass is outsourcing small-business loans to online lender OnDeck. Eastern Bank in Boston hired the leadership from a onetime fintech darling to champion its new innovation lab. JPMorgan Chase released an updated mobile app that showed design touches influenced by some of its newer recruits, such as Yahoo!’s former design executive […]

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