Archive for tag: Financial Industry

What Bank Contact Centers Can Learn from the Target Data Breach

December 9, 2014

Author: Kirsten Jepson, Global Marketing Director, Financial Services Although the Target breach happened more than eight months ago, the retailer is still working to overcome breaking trust with its customers. Costs from the breach have risen to $148 million and earnings for shareholders have fallen. As Target is discovering, customer confidence and loyalty is hard […]

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