Archive for tag: Innovation

How Banks Can Win Back ‘Mind Share’ from PayPal, Google, Amazon

June 8, 2014

By Penny Crosman By now it is clear that banks’ younger customers are there for the taking, should a strong digital brand like Amazon, Google or PayPal ever court them for banking services. In an Accenture survey conducted in March, for example, almost half (46%) of consumers aged 18 to 34 said if PayPal offered […]

The Real Opportunities in Mobile Payments

June 6, 2014

By Alberto Jimenez Eventually, opportunities associated with value added services driven by data analytics and the growth of mobile money will converge. The banking industry has been discussing the social and business promises of mobile payments for more than a decade. However, in developed markets, electronic payments using plastic cards still dominates the volume of […]

Cracking the Financial Services Social Media Cipher

February 24, 2014

By Michael Schanker How customer communities can help banks address customer service challenges in the age of social media. Recent tectonic shifts in the banking marketplace have put the entire industry to the test as customer behavior has evolved rapidly towards digital channels. According to consultancy CameoWorks, 95 percent of all customer interactions in retail […]

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