Archive for tag: IT Trends

Cracking the Financial Services Social Media Cipher

February 24, 2014

By Michael Schanker How customer communities can help banks address customer service challenges in the age of social media. Recent tectonic shifts in the banking marketplace have put the entire industry to the test as customer behavior has evolved rapidly towards digital channels. According to consultancy CameoWorks, 95 percent of all customer interactions in retail […]

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